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Frequently Asked Questions

Frequently Asked Questions

General

Schedule a tour online or call us. After submitting an online request, our team will confirm your appointment. Note: All guests 18+ must bring a valid government-issued photo ID and verify their ID before touring.

Our community offers studio, one-, and two-bedroom apartment homes ranging from 507 to 1,177 square feet. Visit our Floor Plan page to explore pricing, availability, and 360° tours of select layouts.

Yes, however residents are responsible for painting the walls back to the original color at move-out. 

Services

No, our community does not offer on-site recycling.

Amenities

We do not offer furnished apartments. Please contact our office for recommendations on furniture rental companies.

Yes, we have a 24-hour fitness center available for resident use, complete with weights, cardio equipment, and more!

Yes, Epoch on Eagle is home to a sparkling, resort-style pool! The pool is open 8am-10pm.

Each home is equipped with fantastic amenities, such as in-unit washers/dryers, large patios, quartz countertops, and more! Visit our Amenities page to view the full list of home amenities available.

Epoch on Eagle has a package locker system available for Residents. All package couriers are directed to use this package system. For packages that are unable to fit in one of the lockers, couriers will be advised to leave them at the Resident's door.

Neighborhood

Our community offers onsite level-2 EV charging stations for resident convenience. Visit the Department of Energy website at https://afdc.energy.gov/fuels/electricity-locations to locate other nearby charging stations.

Epoch on Eagle is walking distance to the University of North Texas! We are also a short commute from Texas Woman's University.

The closest airport to Epoch on Eagle is DFW International Airport. Dallas Love Field is located in the surrounding area as well.

The closest dog park to Epoch on Eagle is North Lakes Dog Park.

Epoch on Eagle is close to a variety of grocery stores, including Target, WinCo, Kroger, Walmart, and ALDI.

The closest hospital to Epoch on Eagle is Denton Presbyterian.

The closest shopping centers to Epoch on Eagle are Rayzor Ranch on University Dr and the Golden Triangle Mall on Loop 288.

Lease

Yes. Residents must obtain and maintain renters' insurance with a minimum of $100,000 personal liability coverage during the term of their lease. If the resident has a pet, their policy must cover pets and animal bites. If the resident does not have renters' insurance, they may contact ResidentShield, a leading insurance company that offers high quality, low cost insurance protection to residents of our community. More detailed information about ResidentShield can be found at www.residentshield.com or by calling a licensed agent at (800) 566-1186.

Residents also have the option to get coverage through a different third party provider. If a resident elects to obtain coverage from another insurance carrier, they will be required to provide the declarations page for their policy, including the name of their insurance company, the policy number, the effective and expiration dates of the policy and ensure that our property and information below is listed as an Additional Interested Party on the policy:

Epoch on Eagle
P.O. Box 3687
Coppell, TX 75019-4277

If we do not receive an updated Renters' Insurance Policy, the resident will be enrolled in our Master Insurance Policy and will have a recurring monthly lease charge to cover the home only. This policy does not insure your personal property within the home.

No, Epoch on Eagle does not offer short term leases.

We offer 12 month leases.

After an application is approved, each leaseholder will receive an email with instructions to review and electronically sign the lease.

Residents may break their lease at any time. However, they will be responsible for any applicable early termination fees outlined in the lease agreement.

Guests not listed on the lease may not stay for more than 7 days in a single week or more than 14 days in any given month.

Yes, leaseholders must inform the office staff if a guest stays for more than 14 days in any given month and must be added to the lease. 

Payments

Once an application is approved, a leasing team member will email a welcome letter outlining the first payment, which may include: prorated rent, deposits, and any applicable fees, along with other important move-in information.

Security deposits are refundable, however any deductions for final utility charges, cleaning, or damages beyond normal wear and tear may be applied. Once those charges are processed, any remaining balance will be refunded to you.

Rent is due by the 1st of each month.

Resident Portal

Yes! Our community uses the Westdale Living Mobile App, available on Google Play and The App Store.

Through the app, residents can make payments, create maintenance requests, and get notified of announcements and calendar events when push notifications are enabled.

Residents can access the portal online at www.westdaleresidents.com or through the Westdale Living Mobile App, available on Google Play and The App Store.

Pets

At Epoch on Eagle, we allow hamsters, birds, turtles, and fish. Fees outlined in our pet policy may apply. Please contact our office for more information.

Yes, Epoch on Eagle allows pets! Please reference our pet policy on the Amenities page or contact us for more information.

We allow 2 pets per household.

Parking

All parking is complimentary at Epoch on Eagle!

All guests must register their vehicles at apartmentpermits.com. Registration lasts 24 hours. The same vehicle can be registered up to 3 out of 7 days. Please contact our office with any questions about vehicle registration.

At Epoch on Eagle, we have open parking for all residents past the 2nd floor gate.

At Epoch on Eagle, we allow up to 1 vehicle per leaseholder. Please note that residents must have their vehicles insured only under their own names. For any questions, please reach out to our leasing office.

Motorcycles may be parked in a normal parking space inside the garage.

At Epoch on Eagle, visitor parking is located on the bottom level of the garage and is marked "Visitor" in yellow. Visitors must register their vehicles upon arrival. Visitors are not allowed to park behind the gate.

Visit the Department of Energy to locate nearby charging stations: https://afdc.energy.gov/fuels/electricity-locations

Application Process

The total gross income of all applicants must not fall below three (3) times the amount of rent you will be required to pay, considering any state, federal or local assistance, benefits, or subsidies you receive. The income requirement may be modified if required by federal, state, or local government subsidy or financing programs. A guarantor or additional deposit may be required if the income requirements are not met. All applicants are subject to approval through ScreeningWorks, the community’s third party applicant screening agency. Screening criteria will be applied uniformly and in a manner consistent with all applicable laws, including state and federal housing laws, federal fair credit reporting laws, program guidelines and administrative rules. Approval of all applicants are based on an empirical system that incorporates multiple credit factors along with other non-statistical factors to determine overall applicant worthiness.

Applicants are required to verify income by completing an income verification step provided in the applicant portal after the application is submitted. Applicants can connect a bank account or connect directly to a payroll provider. In some cases, your employer may automatically provide salary information through The Work Number. Self employed applicants must either connect a bank account, provide a financial statement prepared by a CPA, or provide the previous year’s W9. Newly employed applicants must provide an official offer letter including salary and start date from the employer.

A valid government-issued photo identification is required as part of the application process. The following are acceptable forms of identification:

Group A Primary Acceptable ID

  • Valid driver's license from a U.S. state
  • Federal or state ID card
  • Military ID card
  • U.S. passport or card
  • Permanent Resident Card
Group B Secondary Acceptable ID
  • Foreign Passport with one of the following:
    • Valid copies of Temporary I-551 Employment Authorization
    • Form I-20
    • Form I-94
    • Form I-485
If an applicant does not have a valid form of ID from Group A, you may provide a secondary form of ID from Group B. All forms of ID must be current.

Yes, applicants can have a guarantor. The guarantor must meet the qualifying criteria and have a gross income that is 3x the rent amount. Guarantors are for people who do not qualify for income only.

All applications MUST include everyone who will be living in the apartment, including those under the age of 18 and guarantors (if applicable). Those over the age of 18 MUST be listed as a leaseholder. During the application process, the primary applicant will be prompted to invite, via email, all persons 18 and older to complete an individual application. For anyone under 18 years of age, only name and date of birth need to be entered.

If an application has not yet been approved by the leasing office, applicants can log into the Application Portal, and invite any additional roommates to complete their individual application. Be sure to contact us to let us know when a new roommate has been added to ensure they are included in the approval process. Note: If an application has already been approved, please contact the leasing team directly.

Unfortunately, all applicants over the age of 18 must meet our standard Qualifying Criteria to be able to move forward in the application process.

Any outstanding charges can be paid through the Applicant Portal.

We will contact you as quickly as possible! We know that you’ll be waiting to hear from us and our goal is to make this a fast and easy process for you.

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Our team is always ready to answer your questions.